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TERMS AND CONDITIONS

 

INTRODUCTION

This Site is operated by SUTEQUI LLP ("we", "us", "our"), a company registered in Singapore with a registration number of T16LL1656L.

We are committed to make your shopping experience an enjoyable one. These terms and conditions (the "T&Cs") apply to www.sutequi.com (this "Site") and form the terms and conditions on which we supply products and services to you. Please read the T&Cs and our Privacy Policy carefully before using this Site. When using this Site or placing an order on it, you are bound by the T&Cs. Your use of this Site indicates that you have acknowledged, understood, and agreed to adhere to the T&Cs.

We have the right to review and modify the T&Cs at any time. You are subject to the policies and the T&Cs in effect at the moment in which you use this Site or place each order. Please check these terms regularly as the T&Cs in force at the time of use and/or purchase on this Site shall be binding on you. Any use of this Site after such T&Cs have been modified shall constitute your consent to such T&Cs.

 

USE OF OUR SITE

When you use this Site, you agree to the processing of the information and details and you state that all information and details provided are true and accurate.           

When you use this Site and place orders through it, you agree to:

  • Use this Site to make enquiries and legally valid orders only.
  • Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.
  • Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, you cannot place your order. When you place an order on this Site, you state that you are over the age of 18 and are legally eligible to enter into binding contracts. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the T&Cs will result in an immediate termination of your services.

 

LINKS TO THIRD-PARTY SITES

This Site may contain links to other third-party sites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy. Any access to such other third-party sites is therefore entirely at your own risk. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

 

INTELLECTUAL PROPERTY

All proprietary content, trademarks, service marks, brand names, logos and other intellectual property displayed in this Site are the property of the SUTEQUI LLP and where applicable, third party proprietors identified in this Site. No rights or licences are granted directly or indirectly to any party accessing this Site to use or reproduce any such proprietary content, trademarks, service marks, brand names, logos and other intellectual property, and no party accessing this Site shall claim any right, title or interest therein.

 

WARRANTIES AND LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. This Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, we and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

 

SEVERABILITY

In the event that any provision of the T&Cs shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as the T&Cs shall be capable of continuing in effect without the unenforceable term.

 

TERMINATION

The T&Cs are effective unless and until terminated by either you or us. You may terminate the T&Cs at any time by notifying us that you no longer wish to use our services, or when you cease using this Site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of the T&Cs, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

 

ASSIGNMENT

You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with the T&Cs or any of your rights or obligations under the T&Cs.

 

THIRD PARTY RIGHTS

A person who is not a party to the T&Cs shall have no right to enforce or to enjoy the benefit of any term of the T&Cs.

 

ENTIRE AGREEMENT

The T&Cs, which expressly incorporate our Privacy Policy and the terms and conditions referred to therein, constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the T&Cs). Any ambiguities in the interpretation of the T&Cs shall not be construed against the drafting party.

 

GOVERNING LAW

The T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to the T&Cs and/or your access to and/or use of this Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

 

CHANGES TO TERMS AND CONDITIONS

We reserve the right at our sole discretion, to amend the T&Cs at any time. All amendments to the T&Cs will be posted online. Your continued use of or access to this Site or the services following the posting of any changes to the T&Cs constitutes acceptance of those changes. It is your responsibility to check this Site periodically for changes.

 

PRODUCTS AND DEFECTS

All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Product image as seen on this Site may slightly differ from the actual Product that you receive. The images of the products on this Site are for illustrative purposes only. Colours may appear slightly different in reality due to variances in computer screen calibration. We cannot guarantee that your computer monitor's display of any colour will be accurate. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in this Site will be corrected. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, please contact info@sutequi.com and provide your Order number, your name and address, details of the Product, photograph of the defect and the reason for return. Upon receipt of the Products, we will examine it and we will advise you on your right to a replacement or refund (if any) via email. All items mailed back to us must be unworn, unwashed, unaltered, and with its tags intact. Postage will be reimbursed for items acknowledged to be defective. All defective items are to reach us within 7 business days from dispatch date for orders made in Singapore, or 10 business days for international orders.

 

RETURNS

If you are not entirely satisfied with your purchase, you may return your item(s) to us within 7 days of receipt. We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact. The items shall be in the original brand packaging. This policy is applicable only to those products which is a non-sale item on this Site.

To start a return request, please email us at info@sutequi.com to inform us of your wish to return an item. Please print out and fill in the Return Request Form. You may download the form here. Wrap the item securely in its original packaging material, complete with a receipt or proof of purchase together with the Return Request Form. You shall ensure that the item is sent to us in the same condition as it was when received by you. Send your parcel using a delivery method that allows tracking to avoid the possibility of lost goods or at the least obtain proof of posting. We are not liable for items that are lost in transit. You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs paid are non-refundable. Return parcels are to reach us within 7 business days from dispatch date for orders made in Singapore, or 10 business days for international orders.  If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent. We will notify you of the approval or rejection of your refund by email. If we accept your return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

 

ORDERS & PAYMENTS

We process orders made on this Site only on weekdays (i.e except Singapore public holidays). Orders are subject to verification and acceptance before shipping. All products remain the ownership of SUTEQUI LLP until full payment is received.

All orders are sold on a first come, first served basis and are subject to acceptance and availability. In cases where the item ordered is out of stock or does not satisfy our quality control standards, the order shall be cancelled at our discretion. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through this Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you. We reserve the right to accept or decline any and all orders received from or through this Site in our sole and absolute discretion.

The price payable by you for the Product shall be the price of the Product listed for sale as stated on this Site at the time your order is transmitted to us through this Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.

 

DELIVERY

The cost of delivery of your Order will be displayed to you on this Site. Orders are processed and dispatched to our local delivery partner within an estimated 5-7 working days. Our local delivery partner shall deliver the Product to the address specified in your Order. If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.

INSTAGRAM